We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure by clicking on the link at the foot of this page. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
What do to if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Call: 0300 555 0333 between 9am to 5pm.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
Heringtons is the trading name of Heringtons LLP which is a limited liability partnership registered in England and Wales (registered number OC374843) and which is authorised and regulated by the Solicitors Regulation Authority (registered number 569513). Registered office: Bank Chambers, High Street, Rye. TN31 7JR We use the word “partner” to refer to a member of the LLP and our use of that word does not imply any legal obligation beyond that of a member of the LLP. We use the word “lawyer” to refer to any person providing legal services whether or not he or she is a qualified professional. Our professional indemnity insurers are AmTrust Europe Limited of No 2, Minster Court, Mincing Lane, London EC3R 7BB and the territorial cover of that insurance is worldwide